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Patient Access Workforce Initiative

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About the program

    PAWI is a grant-funded training program  that addresses a need for well-trained customer service support staff to work with patients in hospitals and clinical offices. The training program provides employment within three healthcare systems. 

    Program partners are Boston Children's Hospital, Dana-Farber Cancer Institute, South Shore Health, and Education Partner Franklin Cummings Institute of Technology (FC Tech) 

    Trainees will be hired as paid temporary employees for 15 weeks by each employer. They will attend a combination of on-the-job training/observations, and didactic training with our education partner Franklin Cummings Institute of Technology (FC Tech) . Each trainee will earn nine college credits and earn a program completion certificate from the Patient Access Workforce Initiative.

    Inquire Today!


    Weekly Information Sessions:  
    SEPTEMBER 30TH to dECEMBER 6TH

    You will receive the registration link for the information session when you complete the inquiry form.

    We hold information sessions every week:

    • Tuesdays at 12:00pm
    • Thursdays at 6:00pm

    Please complete an inquiry form to express interest in the program. If these dates and time does not work for you, please reach out to us.  

    Contact us at info@pawima.org with any questions. 

    Why choose Pawi?

    • Earn & Learn model
    • Earn 9 college credits 
    • Paid training: $16.00 Hourly wage/40hrs week
    • Training Hours: 8:30am-5:00pm 
    • Work with coach during the training program and 90 days post program

    Eligibility requirements

    include but are not limited to:

    • Must have valid work authorization
    • Must have a high school diploma or equivalent (depending on employer)
    • Eager to seek growth opportunities and have a strong work ethic
    • Required to pass background check/CORI 
    • Basic Computer Skills

    Earn 9 College Credits 

    Earn Nine college credits from our college partner and get a jumpstart to your education or continue in your educational pursuit!

    • Professionalism I Healthcare
    • Medical Office Administration 
    • Integrated Applications  

    Program Timeline

          • Recruitment & Assessment Cycle starts September 30th! 
          • Last day to express interest: December 13th
          • Onboarding Period runs through December 9th to December 30th
          • Program begins on January 20th
          • Program ends on May 12th



    "Thank you for including our department in this initiative!
    We look forward to hosting our first trainee this fall and welcoming them to the team!"
    -     PAWI Dept. Manager

    "Do something today that your future self will thank you for!"
    - PAWI Supervisor

    This project is funded by a Senator Kenneth J. Donnelly Workforce Success Grant (Workforce Competitiveness Trust Fund FY’21 Appropriation) through the Massachusetts Executive Office of Labor and Workforce Development and is administered by the Commonwealth Corporation.


    Email: info@childrens.harvard.edu
    Phone: +1 (617) 560-0329

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